Student Complaint Procedure

1. Student complaints should follow the complaint process related to the nature of the complaint.

2. If the complaint does not fall in any of the above categories, the student should first address the issue with the person with whom they have the complaint or with that person’s direct supervisor.
3. If, after discussing the issue at the department level, you feel that the complaint has not been fully addressed, you may complete and submit the complaint form below to Dr. Dave Rozeboom, Vice President for Student Life. dave_rozeboom@mhu.edu, (828) 689-1230.

4. Dr. Rozeboom will review the complaint and refer to the appropriate senior-level administrator in writing within 5 business days.
   Dr. Dave Rozeboom
   Vice President for Student Life
   Mars Hill University
   P.O. Box 6712
   Mars Hill, NC   28754
5. The resolution of any complaint that has been through this process may be appealed to the Provost in writing within 30 days of the complaint.
   Dr. Tracy Parkinson
   Provost
   Mars Hill University
   P.O. Box 6761
   Mars Hill, NC   28754
   (828) 689-1156