State Authorization, Student Grievances and Professional Licensure

Students have a variety of avenues for resolving complaints.  Students with complaints should follow the University Complaint Process using the University Complaint Form.

Please try to resolve any complaints with the University before going to any outside agency. If an issue cannot be resolved internally, you may contact one of the entities below.

Accreditor Information

Mars Hill University is accredited by the Commission on Colleges of the Southern Association of Colleges and Schools to award bachelors and masters degrees. For questions about Mars Hill’s accreditation status, about the Commission’s accreditation process, about accreditation-related complaint procedures and forms:

The Southern Association of Colleges and Schools Commission on Colleges
1866 Southern Lane
Decatur, Georgia 30033-4097
404-679-4500
www.sacscoc.org.

SARA North Carolina State Portal Information

Mars Hill University participates in NC-SARA (National Council for State Reciprocity Authorization Agreements) which makes it easier for students from other states to enroll in courses at Mars Hill University and to resolve complaints.  If a student is enrolled in an online course or engaged in distance education and is unable to resolve a complaint with the University, the student may appeal to the portal agency for SARA in North Carolina by following the SARA North Carolina Student Complaint Process to file a complaint form.

North Carolina State Education Assistance Authority (NCSEAA)
ATTN: SARA North Carolina
P.O. Box 14103
Research Triangle Park, NC 27709
Phone: 919-248-4667
www.saranc.org
Email: complaint@saranc.org

A student may also contact the state portal entity director in his or her home state by accessing the NC-SARA website.  Additionally, state by state contact information for agencies responsible for receiving student consumer complaints is available online.

North Carolina Department of Justice

If a student’s complaint cannot be resolved with the school, below is a link to the North Carolina Department of Justice, Consumer Affairs Division’s website with directions on how a consumer can reach them and with a link to the online complaint form.

North Carolina Department of Justice, Consumer Affairs Division

North Carolina Department of Justice
Consumer Protection Division
9001 Mail Service Center
Raleigh, NC 27699-9001

1-877-566-7226

The process for filing a complaint may be found at www.ncdoj.gov/complaint and a complaint may be filed using the General Complaint Form.

North Carolina Post-secondary Education Complaints

Students may also contact the Licensure Division of the University of North Carolina System Office, which serves as the official state entity to receive complaints concerning post-secondary institutions that are authorized to operate in North Carolina. An online complaint form may also be completed.

North Carolina Post-Secondary Education Complaints
c/o Student Complaints
University of North Carolina System Office
910 Raleigh Road, Chapel Hill, NC 27515-2688
(919) 962-4558
studentcomplaint@northcarolina.edu

Professional Licensure

Programs at Mars Hill University (MHU) that prepare students for professional licensure are designed to meet licensure requirements in North Carolina.  Mars Hill University offers four programs (Elementary Education, Special Education, Integrated Education, and the Master of Arts in Teaching) in the Department of Education and the Bachelor of Science in Nursing in the Judge-McRae School of Nursing that lead to professional licensure. In compliance with Department of Education regulations regarding distance education and professional licensure, MHU discloses that the University does not offer any entirely (or substantially) online programs that lead to professional licensure.

Additionally, Information about state licensure is listed below.  If you live outside of North Carolina and you are considering one of these programs, it is highly recommended that you contact the program coordinator and the licensing board in the state where you reside before beginning the program.

Education

The programs in Teacher Education at Mars Hill University meet the educational requirements for licensure in North Carolina and are approved by the North Carolina Department of Public Instruction making possible licensure reciprocity with 45 other states (listed below) including the District of Columbia and Guam.   We are unable to determine whether our teacher education programs will meet educational requirements for licensure in Alaska, Iowa, Kentucky, or Minnesota.

For more information, contact the licensing board in your state of residence or the NC SARA Teacher Education Directory for information about licensing in your state.

Alabama, Arizona, Arkansas, California, Colorado, Connecticut, Delaware, Florida, Georgia, Hawaii, Idaho, Illinois, Indiana, Kansas, Louisiana, Maine, Maryland, Massachusetts, Michigan, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin, Wyoming

Mars Hill University’s Teacher Education Program is Nationally accredited by the Association for Advancing Quality in Educator Preparation¬†https://aaqep.org/about-us

Dr. Susan Stigall
Associate Professor
Chair, Education Department
Special Education Program Coordinator
Field Experience Coordinator
Mars Hill University
P.O. Box 6684
Mars Hill, NC 28754
828-689-1177
sstigall@mhu.edu

Nursing

The pre-licensure BSN degree in nursing at Mars Hill University (Judge-McRae School of Nursing) is approved by the North Carolina Board of Nursing (NCBON) and is nationally accredited by the Commission on Collegiate Nursing Education (CCNE).  Graduates of programs accredited by these bodies are eligible to sit for the NCLEX national examination required for licensure as a registered nurse.

The Nurse Licensure Compact allows for registered nurses (RNs) to have one multistate license, with the privilege to practice in their home state and other NLC states.  Because North Carolina is a participating state, nurses meeting the requirements for licensure in NC may also practice in the states listed below.  We are unable to determine whether our Nursing program will meet educational requirements for licensure in Alaska, California, Connecticut, Hawaii, Illinois, Massachusetts, Michigan, Minnesota, Nevada, New York, Ohio, Oregon, Pennsylvania, Rhode Island, Vermont, or Washington.

NLC  States

Alabama, Arizona, Arkansas, Colorado, Delaware, Florida, Georgia, Idaho, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Mississippi, Missouri, Montana, Nebraska, New Hampshire, New Jersey, New Mexico, North Carolina, North Dakota, Oklahoma, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, West Virginia, Wisconsin, Wyoming

Contact the licensing board in your state of residence or the Commission on Collegiate Nursing Education for information about licensing in your state.

Dr. Deborah Wiltshire
Director of Nursing
210 Ferguson Health Science Center
Mars Hill University
P.O. Box 6678
Mars Hill, NC  28754
(828) 689-1610
dwiltshire@mhu.edu

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