State Authorization, Student Grievances and Professional Licensure

Students have a variety of avenues for resolving complaints and the process of resolution is outlined in the university catalogue and student handbook according to the nature of the complaint. A student who has a complaint of a general nature that does not fall under an existing complaint or appeal policy may submit the complaint via email or the form below to the Dr. Dave Rozeboom, Vice President for Student Life (dave_rozeboom@mhu.edu 828-689-1212) or complete the form below.  Dr. Rozeboom will review or refer the complaint for resolution.

Please try to resolve any complaints with the University before going to any outside agency. If an issue cannot be resolved internally, you may contact one of the entities below.

Accreditor Information

Mars Hill University is accredited by the Commission on Colleges of the Southern Association of Colleges and Schools to award bachelors and masters degrees. For questions about Mars Hill’s accreditation status, about the Commission’s accreditation process, about accreditation-related complaint procedures, or to file a complaint form:

The Southern Association of Colleges and Schools Commission on Colleges
1866 Southern Lane
Decatur, Georgia 30033-4097
404-679-4500
www.sacscoc.org.

SARA North Carolina State Portal Information

Mars Hill University participates in NC-SARA (National Council for State Reciprocity Authorization Agreements) which makes it easier for students from other states to enroll in courses at Mars Hill University and to resolve complaints.  If a student is enrolled in an online course or engaged in distance education and is unable to resolve a complaint with the University, the student may appeal to the portal agency for SARA in North Carolina by following the SARA North Carolina Student Complaint Process to file a complaint form.

North Carolina State Education Assistance Authority (NCSEAA)
ATTN: SARA North Carolina
P.O. Box 14103
Research Triangle Park, NC 27709
Phone: 919-248-4667
www.saranc.org
Email: terrence@saranc.org

North Carolina Department of Justice

If a student’s complaint cannot be resolved with the school, below is a link to the North Carolina Department of Justice, Consumer Affairs Division’s website with directions on how a consumer can reach them and with a link to the online complaint form.

North Carolina Department of Justice, Consumer Affairs Division

State Student Complaint Process link:
http://ncdoj.gov/Consumer.aspx

North Carolina Department of Justice
Consumer Protection Division
9001 Mail Service Center
Raleigh, NC 27699-9001

1-877-566-7226

An online complaint form is available at:
www.ncdoj.gov/complaint

North Carolina Post-secondary Education Complaints

Students may also contact the Licensure Division of the University of North Carolina System Office, which serves as the official state entity to receive complaints concerning post-secondary institutions that are authorized to operate in North Carolina. An online complaint form may also be completed.

North Carolina Post-Secondary Education Complaints
c/o Student Complaints
University of North Carolina System Office
910 Raleigh Road, Chapel Hill, NC 27515-2688
(919) 962-4550

Professional Licensure

Mars Hill University offers two programs that lead to professional licensure.  If you live outside of North Carolina and you are considering one of these programs, please contact the program coordinator and the licensing board in the state where you reside before beginning the program.

Education

The programs in Teacher Education at Mars Hill University are approved by the North Carolina Department of Public Instruction and the National Council for the Accreditation of Teacher Education, making possible licensure reciprocity with 44 other states including the District of Columbia and Guam.

Dr. Susan Stigall
Associate Professor
Chair, Education Department
Special Education Program Coordinator
Field Experience Coordinator
828-689-1177
sstigall@mhu.edu

Contact the licensing board in your state of residence or the Council for the Accreditation of Educator Preparation for information about licensing in your state.

Nursing

The pre-licensure BSN degree in nursing at Mars Hill University (Judge-McRae School of Nursing) is approved by the North Carolina Board of Nursing (NCBON) and is nationally accredited by the Commission on Collegiate Nursing Education (CCNE).  The JMSN RN to BSN degree is accredited by the Commission on Collegiate Nursing Education.

Dr. Deborah Wiltshire
Director of Nursing
210 Ferguson Health Science Center
Campus  Box 6678
(828) 689-1610
dwiltshire@mhu.edu

Contact the licensing board in your state of residence or the Council for the Accreditation of Educator Preparation for information about licensing in your state.