Addressing Concerns and Grievance Procedures

Concerns, appeals, or complaints regarding the approval or implementation of accommodations should first be directed to the Accessibility Services Coordinator who will work with the student and the instructors or other essential campus officials and staff to achieve a mutually agreeable resolution. The Accessibility Service Coordinator will initiate a process of resolution within 5 working days of being notified of the concern. The Accessibility Services Coordinator may vet concerns confidentially with Accessibility Services Faculty/Staff Committee members to assist in determining a fair and reasonable resolution. The student will be informed and kept appraised of steps and communications that occur to resolve the issue.

Should the student feel that a disability-related dispute continue to not be resolved, the student may appeal a decision or report the concern in writing to the Vice President for Student Life who, in conjunction with other campus administrators related to the appeal, will initiate a response to the student’s concern within ten working days. The student should include the following information in a written statement:

1. The complainant’s name, address and, if possible, a telephone number.
2. A detailed description of the alleged discriminatory act(s) that is sufficient to enable university officials to understand the nature of the concern or grievance.