Frequently Asked Questions:

Who do I call if I need help?

Sarah Burnette is happy to help you navigate your academic journey. She can be reached by phone, (828) 689-1356, or email, sarah_burnette@mhu.edu. You may also explore the Mars Hill University website for answers to many of your questions, locate services, and find available resources.

Is Financial Aid available for Adult and Graduate students?

To find out if you qualify for federal loans and grants, you must fill out the Free Application for Federal Student Aid (FAFSA). AGS also has scholarships specifically designated for our adult undergraduate students. The descriptions and the scholarship application can be found on the Adult Student Financial Aid page.

In addition, we have agreements for tuition discounts with community partners and businesses. Ask Carolyn Kuzell, ckuzell@mhu.edu, or Sarah Burnette, sarah_burnette@mhu.edu, for more information.

How do I pay my tuition?

Students may pay tuition and fees in Self-Service. Payment plans are available. For more information, call Beth Babb, Student Billing Manager, (828) 689-1240, or email bbabb@mhu.edu.

How do I get my textbooks and course materials?

Textbooks are included in the tuition cost for undergraduate courses. Textbooks are provided to students on a rental basis and must be returned at the end of the term—unless students wish to purchase them. Many online courses use digital course materials; other course materials are shipped to undergraduate students (please be sure that your mailing address is current in Self-Service). Pick-up/delivery details will be provided at the beginning of each term. Graduate students are responsible for purchasing their own course materials.

For more information, please call Karla Chandler, Textbook Manager, (828) 689-1412, or email kchandler@mhu.edu.

Will I need a student ID?

AGS students may choose to obtain an official MHU student ID or an AGS event card.

Ways to obtain a Student ID/Event Card
Student ID: Students must visit Room 307 of the Wren Student Center on the main MHU campus in person between the hours of 8 a.m. and 4:30 p.m., Monday through Friday, to have a permanent Student ID card made.
OR
Please contact Sarah Burnette, sarah_burnette@mhu.edu, for your AGS Event Card to allow access to sporting events, music and theatre productions, or other MHU events.

Will I need a parking sticker?

Any AGS students who plan to come to campus for classes need to register their vehicle and obtain a parking permit at no cost. Online students who wish to come to campus periodically to access services may park in guest parking lots (Ammons Field House or Ponder Field) without a permit.

How do I register for classes each semester?

Each semester in consultation with your advisor, you will register for classes online through Self-Service, the student portal.

Where will my classes be held?

Online classes are accessed through Moodle, an online learning portal. For in-person classes, please check Self-Service prior to the beginning of class for the most updated room assignments.

Do I have the same access to Student Services as a traditional student?

As an AGS student, whether your classes are online or in-person, you will have access to all the same resources and privileges as traditional students including:

• Renfro Library
  • Services available online and in-person
  • Visit the library home page to access resources, video chat with a librarian, or to watch tutorial videos.*Use your MHU credentials to access electronic resources. For more information, contact library-staff@mhu.edu.
• Writing Center
  • Located both online and in Renfro Library–Mindspace
  • Offers free writing tutoring for all MHU students and can provide assistance at all stages of the writing process, from pre-writing to revising final drafts, on any writing assignment for any class! Please bring your assignment, class notes, and work you have started to complete the assignment. Peer tutors will be happy to help students with their questions.
  • To schedule a tutoring session, use the new Penji scheduling system, web.penjiapp.com. We offer tutoring by appointment as well as drop-in tutoring on Zoom and in the Writing Center. Email Felice Lopez-Bell, flopez@mhu.edu, or writingcenter@mhu.edu, if you have trouble scheduling an appointment. Check out the Writing Center website for updated hours, FAQ, and help!
• Math Center
  • Located both online and in Renfro Library–Mindspace
  • Offers free math assistance with assignments for math courses. Please bring your assignment, class notes, and work you have started to complete the assignment. Peer tutors will be happy to help students with their questions.
  • To schedule a tutoring session, use the new Penji scheduling system, web.penjiapp.com. We offer tutoring by appointment as well as drop-in tutoring on Zoom and in the Math Center. Email Kerry Jamerson, kjamerson@mhu.edu, or mathcenter@mhu.edu, if you have trouble scheduling an appointment. Check out the Math Center website for updated hours, FAQ, and help!
• Cothran Center for Career Readiness
  • Services available online and on the second floor of Day Hall.
  • Offers assistance preparing for life after graduation. Career path preparation, research, and advancement, resume development, interview preparation, networking skills, professional workshops, personal assessments, and more!
  • To schedule an appointment, visit the Cothran Center webpage, or contact Jimmy Knight, jknight@mhu.edu, or Amanda Nicholson, amanda_nicholson@mhu.edu.
• Student Health Center
  • Services available in-person only on the first floor of Nash Hall.
  • To schedule an appointment, call Renee Sprinkle, (828) 689-1243, or email renee_sprinkle@mhu.edu.
• Counseling Center
  • Services available online and in the Student Health Center, located on the first floor of Nash Hall.
  • Offers an inclusive, nonjudgmental, and safe space where students can receive emotional support regardless of what they may be experiencing. Counseling services are free and confidential for all students.
  • To schedule an appointment, call (828) 689-1196, or email counseling@mhu.edu.
• Center for Religious and Spiritual Life
  • Services available online and in Bentley Fellowship Hall.
  • Offers a safe place for students to share what is going on in their lives, and integrate faith and learning.
  • To schedule an appointment, call Rev. Stephanie McLeskey, (828) 689-1299, or email smcleskey@mhu.edu.
• Taylor Fitness Center
  • Located on the lower level of Wren Student Union
  • Access granted with an MHU student ID
  • Call Jared Carter, (828) 689-1160, or email jared_carter@mhu.edu for updated hours, FAQ, and help.
• Athletics Events
  • AGS students may attend all athletics events for free by showing their student ID or event card.
  • The schedule of events can be found on the Athletics web page.
  • Questions? Call Josh Matthews, (828) 689-1219, or email jdmatthews@mhu.edu.
• Academic and Fine Arts Events
  • Theatrical performances, musical concerts, SLAM (Student Liberal Arts Mosaic), symposiums, guest speakers, graduate school and career fairs, and more are available to AGS students. Visit the MHU Calendar of Events.